Refund policy

Last Updated: October 10, 2026

Thank you for shopping at Amaranthvase.shop.

We accept eligible returns for both defective and non-defective products. Please review the conditions and procedures below before requesting a return.

1. Return Window

Customers may request a return within 30 calendar days of delivery.

The return period begins on the date the order is confirmed as delivered.

Please contact our customer service team within this period to begin the return process.

2. Eligible Returns

We accept eligible returns for reasons including:

Change of mind
Incorrect item ordered
Product not meeting expectations
Damaged item received
Defective item received
Incorrect item delivered

Return eligibility is subject to the conditions described below and applicable consumer protection laws.

3. Return Condition

For non-defective returns, products must be in new and unused condition.

Returned products should include:

The original product
All included components and accessories
Original packaging, where reasonably possible
Proof of purchase or order number

Products that have been used, altered, or damaged by the customer may not qualify for a non-defective return.

These unused-item requirements do not prevent customers from reporting items that arrived damaged, defective, or incorrect.

4. How to Request a Return

To request a return, please email:

service@amaranthvase.shop

Include:

Order number
Customer name
Product being returned
Reason for return
Photos if the item is damaged, defective, or incorrect

Our customer service team will review the request and provide return instructions.

Please do not send items back before receiving the applicable return instructions.

5. Return Address

Returns are handled by mail.

The designated return address will be provided by our customer service team after your request has been reviewed.

The return facility may be different from our business contact address.

Please use the return address supplied with your return instructions to avoid delivery and processing problems.

6. Return Shipping Costs

For returns due to change of mind, personal preference, or other non-defective reasons, customers are responsible for return shipping costs.

Customers may use a trackable shipping service and are responsible for purchasing the return shipping label for these returns.

For confirmed damaged, defective, or incorrect items, we will cover reasonable return shipping costs when a return is required, or provide another appropriate resolution.

Customers should contact us before returning a damaged, defective, or incorrect item.

7. Original Shipping Charges

We currently provide free standard shipping on eligible U.S. orders.

As standard shipping is free, there is normally no original standard shipping charge to refund.

Any optional additional shipping services, if offered, will be subject to the charges and terms disclosed at checkout and applicable law.

8. No Restocking Fee

We do not charge a restocking fee for eligible returns.

Restocking fee: $0.00 USD

Applicable customer-paid return shipping costs remain the responsibility of the customer for non-defective returns.

9. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact service@amaranthvase.shop with your order number and photos of the issue.

We will review the information and offer an appropriate resolution, which may include a refund, replacement, or other remedy, depending on the circumstances and applicable law.

If a return is required for a confirmed damaged, defective, or incorrect item, we will provide return instructions and cover reasonable return shipping costs.

10. Exchanges

We do not offer direct exchanges for a different color, size, or product.

If you want a different item, please return the original product if eligible under this policy and place a new order.

This does not affect any applicable remedies for defective or incorrect products.

11. Return Inspection

Once a returned item arrives at the designated return facility, we will inspect it to confirm return eligibility.

For non-defective returns, we may review the product's condition, packaging, included components, and order information.

If an item does not meet the applicable return requirements, we will notify the customer of the result and available options, subject to applicable law.

12. Refunds

After an eligible return has been received, inspected, and approved, the refund will be issued to the original payment method within 10 calendar days.

Customers will be notified when the refund is processed.

13. Payment Provider Processing Time

After a refund has been issued, the bank or payment provider may require additional time for the funds to appear in the customer's account.

If you have not received your refund after the expected processing period, please contact service@amaranthvase.shop for assistance.

14. Cancellations and Order Changes

If you need to cancel or modify an order, please contact us as soon as possible.

We will make reasonable efforts to assist before the order is fulfilled.

Orders that have already entered fulfillment or shipped may not be eligible for cancellation or modification.

If your order has shipped, you may request a return after delivery under this policy.

15. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete delivery information.

If a package is returned due to an incorrect or incomplete address provided at checkout, we will review the situation and discuss the available refund or reshipment options.

Any applicable reshipment charges will be disclosed before reshipment.

16. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it, please check the delivery location and contact the carrier where appropriate.

If the package remains missing, contact service@amaranthvase.shop with your order number and relevant tracking details.

We will review the available information and assist with the investigation.

17. Lost Packages

If a shipment is confirmed lost during transit, please contact customer service.

We will review the delivery information and provide an appropriate resolution in accordance with the order circumstances and applicable consumer rights.